Order policy

Placing an order is fairly straight forward. Below is a summary of how you can obtain our products. Important to know is that PHAradox is a brand of Helian Polymers and once you order you will do business with the company Helian Polymers.

Read our terms and conditions here

Products

We carry various products which we aim to keep in stock. Inform if we have plenty of stock to meet your needs by using the contact form. We do not publicly post stock levels, but answer within 24 hours on business days.

Our available stock products

Ordering

We only accept orders in writing: by mail, sent to sales@helianpolymers.com, a formal purchase order from your company or you can use the contact form. Please state your material, requested quantity, delivery address and invoice address (if different from the delivery address). For companies, schools and universities within the EU we also require a VAT number. An official purchase order with all the above mentioned details is prefered.

Need an official quote first? No problem. We can send you one before you can commit to an order.

Note that the minimum order quantity is 10kg for the powders and 25kg for the pellets. Custom development costs are discussed on a per project basis.

 

Costs

Costs vary per material and we work with tier pricing. Larger quantities mean lower prices. All prices communicated are in euros, except when stated otherwise, and without shipping costs. Outside the EU import duties and other customs levies may apply and these are not known to us. Please inquire with your local customs office for more information.

Shipping costs (provided upon request) depend on weight of the order and destination are valid on the day itself and only valid for a limited time. These can change between quotation and shipping if this time is longer than several weeks.

Below are the price lists in euros and dollars. Prices are subject to change without prior notice. Always inquire with our sales team for the current prices. PDFs open in a separate window.

Payment

For all initial orders we require a pre-payment up front. Exceptions may be made under certain circumstances for schools and universties. Payment on invoice (afterwards) for subsequent orders depends on credit checks, payment history, order size and destination.

We accept payment by bank transfer as a prefered method. Bank details can be found on our quotes and order confirmations.
Payment by credit card and Paypal are possible, but are subjected to a 3% surcharge. These are to be paid online via MultiSafePay, our online payment provider. We do not accept checks or credit card payments by phone. Note: payment by credit card or Paypal is limited for a total sum (products and shipping) no higher than € 5.000 or its equivalent in any other currency.

 

Shipping

Helian Polymers works with dedicated logistics partners and can arrange shipment of your order with DHL or air freight and sea freight. Which service is chosen depends on the size of the order and destination. Of course you are free to have your order picked up by your own carrier from our warehouse.

In case of a shipment with DHL (up until 200kg, worldwide shipping) you will receive tracking details by email.
If you have opted for seafreight note that you will probably need a shipping broker before the shipment leaves the Dutch port. This is something you will have to arrange yourself. Seafreights only apply for shipments over several 100kg and outside Europe.

Why order? See some of the applications made with PHA!

Need more information? Contact us!

Contact form

  • Custom PHA developments
  • Member of GO!PHA
  • Available from 10kg or 25kg
  • Worldwide shipping with DHL

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